Frequently Asked Questions

Foot Defender FAQs
  • CAN FOOT DEFENDER BE WORN ON EITHER FOOT?

    Yes! Foot Defender was designed to be worn on either the left or right foot.

  • HOW DO I PUT ON MY FOOT DEFENDER AND ADJUST IT?

    Foot defender is easy to put on, take off, and adjust. Instructions for the use of Foot Defender can be found HERE.

  • HOW DO I CLEAN MY FOOT DEFENDER?

    You can keep your Foot Defender clean by using a baby wipe or a disinfecting wipe. Let it air-dry before wearing it again.

  • SHOULD I WEAR A SOCK WITH MY FOOT DEFENDER?

    Yes, always wear your Foot Defender with a sock and/or compression bandage, as instructed by your healthcare provider.

  • WHAT DO I WEAR ON MY OTHER FOOT WHEN I WEAR MY FOOT DEFENDER?

    Wear a running shoe on your other foot. This will help to keep your feet as evenly balanced as possible.

  • HOW LONG CAN I WEAR MY FOOT DEFENDER?

    The length of time people wear Foot Defender is different from person to person. Your healthcare provider will decide what’s best for you. Please follow their instructions. It is important to wear it until you’re told to stop, even if you’re noticing improvements.

  • HOW DO I CLEAN MY FOOT DEFENDER?

    You can keep your Foot Defender clean by using a baby wipe or a disinfecting wipe. Let it air-dry before wearing it again.

  • IS FOOT DEFENDER AVAILABLE IN DIFFERENT SIZES?

    Yes, Foot Defender is available in small, medium, and large sizes. See the helpful sizing chart below. 

  • DOES FOOT DEFENDER QUALIFY FOR INSURANCE REIMBURSEMENT?

    Yes, Foot Defender is covered under insurance plans. But plans and coverage may vary. To learn more about coverage under your plan, please contact your insurance company.
    *Foot Defender is PDAC Approved Code L4361, which is covered by insurance in every state.

  • WHERE CAN I BUY FOOT DEFENDER?

    Anyone can purchase Foot Defender HERE.

    Medical Professionals
    can set up a pro account HERE and have exclusive access to wholesale pricing. Foot Defender can be purchased through an authorized medical sales representative or a DME supplier in the U.S.

  • HOW MUCH DOES MY FOOT DEFENDER WEIGH?

    Foot Defender is lightweight, sturdy, and durable. The weight varies slightly by size.

    Foot Defender - Small weighs 2lbs. 3oz. 
    Foot Defender - Medium weighs 2lbs. 7oz. 
    Foot Defender - Large weighs 2lbs. 11oz.

  • CAN FOOT DEFENDER BE USED FOR ORTHOPEDIC ISSUES, SUCH AS SPRAINS AND FRACTURES?

    Yes, Foot Defender is usable for other types of injuries, too. Ask your provider if it can be helpful for you. 

  • CAN I DRIVE WHILE WEARING MY FOOT DEFENDER?

    Yes, you can drive while wearing Foot Defender.

  • WHY DOES FOOT DEFENDER LOOK LIKE A SNEAKER OR COURT SHOE?

    Foot Defender was designed from the ground up to be different from other healing devices. It’s made with performance sports materials used in high-end sneakers. 

    Its award-winning design also makes it more comfortable, easier to adjust, and put on and take off, than other healing devices. And because Foot Defender looks better, feels better, and works better — you’ll have increased wear time and improvements in healing.  

 
Heel Defender FAQs
  • HOW MANY INSOLES ARE INCLUDED IN A PACK?

    There are 1 pair of Heel Defender insoles per package. You can move them from one pair of shoes to another, as needed.

  • CAN HEEL DEFENDER BE USED AS A LIFT?

    Yes, Heel Defender can be used as a heel lift. While they feel soft, they won’t lose their shape over time.

  • HOW LONG DO THESE INSOLES NORMALLY LAST?

    On average, Heel Defender insoles should be replaced every 60 days.

  • WHAT IS THE WARRANTY ON HEEL DEFENDER?

    Yes, your purchase is risk-free, with a money back guarantee, if returned within 30 days of purchase. In addition, Heel Defender has a lifetime warranty for manufacturing defects.

  • ONLY ONE OF MY HEELS NEEDS CUSHIONING. DO I NEED TO WEAR THEM IN BOTH SHOES?

    Yes, it’s important to wear Heel Defender inserts in both shoes. This will help to keep your legs and back in a comfortable, balanced alignment.

  • WHAT IS THE DIFFERENCE BETWEEN HEEL DEFENDER COMFORT AND HEEL DEFENDER SPORT INSERTS?

    Heel Defender Sport inserts are 0.4 inches thick and weigh 3.4 ounces. They can be worn in dress shoes, flats, and running/sports shoes. These inserts are worn under the insole to keep them in place. 

    Heel Defender Comfort inserts are 0.6 inches thick and weigh 4.5 ounces. They’re designed for people who spend a lot of time on their feet, such as military, construction, or medical professionals. These inserts are worn on top of the insole.

  • IS HEEL DEFENDER AVAILABLE IN DIFFERENT SIZES?

    Yes, use our easy custom sizing charts below for Heel Defender Sport or Comfort options.

MORE QUESTIONS?

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